FOI 5779 Telephone System Maintenance Contract

Date: 19 November 2019 to 19 November 2022

Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

  • Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
  • Approximately how many extensions does the system support across your organisation?
  • Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
  • How many of those extensions are contact centre/customer service agents?
  • When does your PBX/VOIP support contract expire?
  • Request ID:
    FOI 5779
  • Category:
    Trust - Contracts/procurement
  • Response:

    Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

    • Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?  CORE Telephone system is GPT (Siemens) iSDX
    • Approximately how many extensions does the system support across your organisation? 3300
    • Who is the incumbent/support partner for the maintenance of your VOIP/PBX? DAISY
    • How many of those extensions are contact centre/customer service agents?  30
    • When does your PBX/VOIP support contract expire?  September 2020