FOI 5797-Software products used by the Trust

Date: 19 November 2019 to 19 November 2022

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Who is your current vendor?

When does the contract with your current service desk provider end?

How much does your current ITSM service desk tool cost annually?

When will you be looking to review your current service desk tool?

 

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

Who is your current vendor?

When does the contract with your current desktop provider end?

How much does your current ITAM desktop tool cost annually?

When will you be looking to review your current desktop tool?

 

Who is your primary IT company contact?

 

Many thanks in advance for your time.

 

  • Request ID:
    FOI 5797
  • Category:
    Trust - IT
  • Response:

    What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? Manage Engine

    Who is your current vendor? www.set3.co.uk

    When does the contract with your current service desk provider end? March 2020

    How much does your current ITSM service desk tool cost annually? £23K

    When will you be looking to review your current service desk tool?  No

     

    What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?Baramundi

    Who is your current vendor? Redpalm

    When does the contract with your current desktop provider end? March 2020

    How much does your current ITAM desktop tool cost annually?  £33K

    When will you be looking to review your current desktop tool?  No

     

    Who is your primary IT company contact? The Trust can confirm that the Head of ICT is the primary contact but this post reports to the Director of IT Transformation, Morfydd Williams. Please note that disclosure of staff name does not constitute an opt-in by individual staff member to receive marketing emails promoting the goods or services of your company