Care Quality Commission inspection to take place in August 2015

Date: 30 June 2015

Medway NHS Foundation Trust will be inspected by the Care Quality Commission (CQC) in the week commencing 24 August 2015.  The CQC will ask questions about the quality of services based on what matters most to patients. The five key questions that the Trust will be reviewed on are:

Are services safe?

Patients are protected from physical, psychological or emotional harm or abuse

Are services effective?

Patients’ needs are met and care is in line with national guidelines and NICE quality standards, and promotes best chance of getting better

Are services safe?

Patients are treated with compassion, respect and dignity and that care is tailored to their needs

Are services responsive?

Patients get the treatment or care at the right time, without excessive delay, and are involved and listened to.

Is the Trust well-led?

There is effective leadership, governance and clinical involvement at all levels, and a fair, open culture exists which learns and improves listening and experience.

The inspection will give the Trust an opportunity to showcase the good work and the improvements that have been made since the last inspection which took place in 2014 and to demonstrate the progress that has been made against the objectives set out in the Trust’s 18 Month Recovery Plan.

Lesley Dwyer, Chief Executive of Medway NHS FT commented:

“The CQC inspection is an exciting opportunity for the Trust and we look forward to welcoming them to Medway. Their visit will give us the chance to demonstrate that we have made the first steps on our journey to becoming a stable organisation.

“Our staff should be proud of the excellent work that they do and this is a great opportunity to be positive and showcase the work being carried out on a daily basis to care for the people of Medway.

“However, there is still a lot of work to do before we can call ourselves a ‘stable organisation’, and we must not be complacent.  While we should all remain positive about the future of the Trust we do also have to remain focussed on our shortcomings. Where things are not going as well as we would like, the inspection will give us a chance to demonstrate that we have action plans in place to address these issues.

“It is not possible for the organisation to go from inadequate to outstanding overnight. Instead it is a journey of continuous improvement with the long term ambition of being an outstanding Trust. I am confident that the CQC will recognise the improvements we have made and the plans we have in place to realise our ambition”.

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