Hospital project keeps patients in touch with loved ones

Date: 24 April 2020

Letters loved ones

A new initiative to help patients stay in touch with loved ones amid COVID-19 visiting restrictions is well underway at Medway Maritime Hospital. 

The ‘Messages for Loved Ones’ campaign has already seen more than 70 messages, photos and words of comfort received and delivered to patients across the hospital in Gillingham since its launch last week.

Messages sent by email to medwayft.patientexperience@nhs.net – along with contact details, the patient’s name, date of birth and ward (if known) – are collated daily, before being delivered directly to patients. 

Lyndsay Barrow, Medway NHS Foundation Trust Patient Experience Manager, said:

“It’s great to see that our patients are really benefiting from keeping in touch with their loved ones this way. All the messages we receive for patients are shared directly by the staff caring for them, to ensure they know their friends and family are thinking of them.’’

James Devine, Medway NHS Foundation Trust Chief Executive, said:

‘’We thank all our patients and their families for the understanding and cooperation they are showing while temporary visiting restrictions are in place due to the COVID-19 outbreak.

‘’We know that it is a worrying time for those who have a relative or friend in hospital, but we hope this campaign will help our patients to stay in contact with the ones they love.’’

The ‘Messages for Loved Ones’ scheme also encourages the public to send in messages of support for staff at Medway NHS Foundation Trust who are working hard to care for the community across Medway and Swale. Words of thanks for specific staff members or teams can be emailed to medwayft.patientexperience@nhs.net

 

  • Summary:

    A new initiative to help patients stay in touch with loved ones amid COVID-19 visiting restrictions is well underway at Medway Maritime Hospital.