Open for business – always here when you need us

Date: 19 May 2020

Open for business for web

Despite the unprecedented situation the country is currently experiencing, one thing remains a constant, your NHS is here for you whenever needed – we are open for business.

Recently, the Waters family had reason to require urgent help, when two year old Hadley had an accident at home.

His mum Gemma explains; “Hadley knocked a glass on to the floor and then slipped on the drink that had spilt. He cut his leg badly and was bleeding heavily. We wrapped his leg and put pressure on it and immediately called for an ambulance, which arrived in just a few minutes.”

Hadley received some treatment from the ambulance crew and along with his dad, was taken to Medway Maritime Hospital. He was admitted to the children’s ward where the cut was assessed and cleaned, pain relief given and x-rays were taken. He was taken to theatre the following day where the cut was stitched. Thankfully, the glass had just missed an artery although Hadley did require a vein and muscle to be repaired.

Gemma said; “The care Hadley received at the hospital was fantastic. Everyone involved was amazing and we are so grateful that he was treated so quickly and with such care. He was discharged the day of his surgery and has been recovering at home. He’s definitely on the mend and has not been fazed by his hospital visit – he keeps telling me not to worry about him because the doctors have fixed him!

“I did have some slight concerns about him being in hospital, given the Coronavirus situation but all the staff took lots of precautions, particularly in terms of wearing Personal Protective Equipment.  Ultimately, we knew he needed medical help so had no hesitations in calling an ambulance and him being treated. We knew the NHS would do what it does best and make him better.”

Harvey McEnroe, Chief Operating Officer and Strategic Commander for COVID-19, said: “We are absolutely committed to being here for our local community when they need us and will provide care and treatment to those who require it. It is important that people seek medical advice if required and should not feel as though they are being a burden to the NHS.”

Gemma added; “We want to offer a huge thank you to the amazing team at Medway NHS Foundation Trust and the ambulance crew who came to our house. We are incredibly grateful for everything they did for Hadley, especially with all the pressure they are under at the moment. We could not fault the care he received.”

Alfred Sime, Emergency Department Consultant at Medway NHS Foundation Trust said: “We are so pleased to hear that Hadley is recovering well and is enjoying playing with his sisters at home.

“If you have concerns about your own or someone else’s health, I would urge you to please call NHS111. If it is a serious or life-threatening emergency, call 999.”

  • Summary:

    Despite the unprecedented situation the country is currently experiencing, one thing remains a constant, your NHS is here for you whenever needed – we are open for business.