Visiting times

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New visiting arrangements at Medway Maritime Hospital

Protecting the safety of our patients and those who care for them is our top priority at all times.

We are pleased to say that - following the recent national change in guidance - the Trust is reinstating patient visiting from Monday 19 April 2021.

Visiting guidelines

To ensure the safe transition of visitors back to the hospital, we have introduced the following guidelines for visitors to maintain the safety for our patients and staff and minimise any risks of transmission of infection relating to COVID - 19

  • All visitors must be symptom free and not under any self-isolation conditions.
  • Each patient is allowed one named visitor (close family or loved one) in most circumstances (see below).
  • Where a visitor needs assistance or on grounds of compassionate circumstances, such as end of life care or for patients with dementia, an additional visitor may be permitted at the discretion of the Ward Manager.
  • As we reopen our visiting, we are asking visitors to stay for no longer than one hour within the set three hour ‘visiting window’ for each ward. This will help us to safely manage visitor numbers on our wards. Please refer to details below for specific ward visiting times.
  • No visiting is permitted on our COVID ward, except in compassionate circumstances (such as patients receiving end of life care – see below).
  • All visitors must enter by the main entrance and have their temperature checked.
  • A fresh face mask will be supplied at the hospital entrance.
  • Visitor contact details will be taken and recorded in case of contact tracing.
  • Physical distancing must be adhered to as per national guidance.
  • Hand hygiene – all visitors will be instructed on hand hygiene at the main entrance and in the ward environment.
  • Gloves are not required for visitors. Visitors wearing gloves should remove them when they arrive on a ward to avoid possible contamination and should wash their hands.
  • No children under 16 years are permitted to visit, except in compassionate circumstances. This must be arranged in advance with the nurse in charge of the ward by telephone.
  • Visitors must only visit one patient.

We will continue to keep our visiting policy under review and aligned with national government and NHS guidance.

Keeping in touch if you are unable to visit

To help keep everyone safe, we have facilitated other ways of keeping in touch with patients such as telephone calls and video messaging. The Trust has a dedicated email address that can be accessed to email your inpatients: medwayft.patientexperience@nhs.net

Visiting patients who are dying

We want to do as much as we can to allow families to spend as much time as they need to with patients who are at the end of their lives. Please speak to the ward manager to discuss how we can support your visits in these circumstances.

Ward visiting times

The following wards and units at the hospital have the following visiting restrictions.

Please check on the list below to find out the specific restrictions in place on the ward you are planning to visit.

  • Arethusa ward: 2pm – 5pm – one visitor (close family or loved one).
  • Bronte ward: 2pm – 5pm - Due to the vulnerability of the patients, no visiting is permitted, except in compassionate circumstances.
  • Byron ward: 2pm – 5pm - one visitor (close family or loved one).
  • Coronary Care Unit (CCU): 2pm – 5pm - one visitor (close family or loved one).
  • Emerald ward: 2pm – 5pm – one visitor (close family or loved one).
  • Emergency Department – one person can accompany the patient whilst they are in the emergency department
  • Galton Day Unit (GDU): Due to the vulnerability of the patients, no visiting is permitted.
  • Harvey ward: 2pm – 5pm - one visitor (close family or loved one).
  • High Dependency Unit (HDU): Due to the vulnerability of the patients, no visiting is permitted, except in compassionate circumstances.
  • Intensive Care Unit: This must be arranged in advance with the nurse in charge of the unit by telephone. Please note visiting may not always be possible, however we will endeavour to support on a patient-by-patient basis.  Visitors without an appointment will not be able to enter the unit.
  • Jade Ward: 2pm – 5pm - one visitor (close family or loved one).
  • Keats ward: 2pm – 5pm - one visitor (close family or loved one).
  • Kingfisher ward: 2pm – 5pm - one visitor (close family or loved one).
  • Lawrence ward: 2pm – 5pm - one visitor (close family or loved one).
  • Lister ward: 2pm – 5pm for inpatients only, one visitor (close family or loved one). The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Maternity Departments
    • One birth partner is able to stay throughout labour including in the early stages of labour and during induction of labour on the antenatal ward. The same partner can visit until discharge from the post-natal ward.  No partners are able to stay overnight.
    • For women in the antenatal ward but not in labour, only the nominated birth partner may visit.   
    • A support person may attend the fetal medicine centre for the 20-22 week scan. Unfortunately we are not currently able to facilitate routine attendance at other scans. They will need to show a negative result for a lateral flow test (asymptomatic COVID-19 test), taken within 24 hours of the visit, to be allowed entry. Details of sites for lateral flow tests are available on the Medway Council and Kent Council websites.
    • No children permitted to visit the maternity department.
  • McCulloch ward: Due to the vulnerability of the patients, no visiting is permitted, except in compassionate circumstances.
  • Milton ward: 2pm – 5pm - one visitor (close family or loved one).
  • Nelson ward: 2pm – 5pm - one visitor (close family or loved one).
  • Oliver Fisher Neonatal unit (NICU): both parents will be permitted to visit any time. No siblings will be permitted to visit
  • Outpatientsdue to social distancing in the waiting areas of outpatients it is not possible to allow outpatients to have an accompanying person. Only those requiring assistance, and children, may bring an accompanying person.
  • Paediatric wards (Dolphin, Penguin and Seahorse): one parent/carer to be with the child, as agreed by nurse in charge.
  • Pembroke ward: 2pm – 5pm - one visitor (close family or loved one).
  • Phoenix ward: 2pm – 5pm - for non-COVID patients cared for in bays one visitor (close family or loved one). For COVID patients cared for in side rooms no visiting is permitted.
  • Sapphire ward: 2pm – 5pm for inpatients only, one visitor (close family or loved one). The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Sunderland Day Care Centre: Due to the vulnerability of the patients, no visiting is permitted except in compassionate circumstances.
  • Surgical Admission Unit (SAU): The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Tennyson: 2pm – 5pm - one visitor (close family or loved one).
  • Victory: 2pm – 5pm - one visitor (close family or loved one).
  • Wakeley: 2pm – 5pm - one visitor (close family or loved one).
  • Will Adams: 2pm – 5pm - one visitor (close family or loved one).